FAQ - Ponds and Aquariums

  • I've moved into a house with a pond and don't know where to start. Can you help?

    Absolutely, we can assess the pond, check the water and existing equipment, identify any fish or plants where possible and recommend what needs doing to get it healthy, manageable and looking it’s best.

  • I love my aquarium, but it's becoming too much to look after, can you help?

    Of course. You don’t have to give up an aquarium you enjoy just because maintaining it has become difficult or time consuming. we can take care of the regular maintenance whilst you simply enjoy your fish.

  • My pond or aquarium has gone green, can you help?

    yes we can help! Green or cloudy water has several causes, so rather than simply cleaning it, we’ll look at the system as a whole and help to identify and address the underlying problem.

  • How much does pond or aquarium maintenance cost?

    Every pond or aquarium is different so prices depend on the size, condition and work required. Get in touch with a few details or photos and we’d be happy to provide an estimate.

  • Do you offer one-off maintenance visits?

    Yes. Whether your aquarium needs a one-off deep clean, your pond needs some attention or you simply need things getting back on track, there is no requirement for you to sign up to regular maintenance.

  • Can you look after my Aquarium whilst I'm on holiday?

    Yes, Holiday maintenance can be arranged, including water changes, water testing, equipment checks, dosing adjustment, feeding and general aquarium care.

FAQ - Aquarium Rental

  • How does aquarium rental work?

    We supply, professionally install and maintain your aquarium for an agreed monthly price. We take care of the hard work, leaving you to simply enjoy your aquarium.

  • How long is the rental agreement?

    Our aquarium rental packages are based on a 24-month agreement, allowing us to provide a professionally installed, established and fully maintained aquarium at an affordable monthly cost.

  • What happens at the end of the agreement?

    At the end of your initial agreement, you can continue your aquarium rental on an ongoing basis or speak to us about the options available for your aquarium such as removal, upgrading or changing the stock.

  • Who owns the aquarium and equipment?

    The aquarium, cabinet and supplied equipment remain the property of Jobs A Fish throughout the rental agreement.

  • When will fish be added to my new aquarium?

    Fish aren’t normally added on installation day. Your new aquarium needs time to establish first, so we’ll monitor it’s progress and introduce livestock once the aquarium is ready, this typically takes a few weeks.

  • Are the fish included?

    Yes. Appropriate livestock is included as part of your aquarium set up and will be carefully selected to suit the aquarium, environment and design.

  • How often will my aquarium be maintained?

    Maintenance depends on your chosen package. Bronze includes one scheduled maintenance visit per month, Silver includes three visits every two months and Gold includes two scheduled visits per month.

  • What happens during a maintenance visit?

    we’ll check to make sure everything is looking as it should and then carry out the appropriate maintenance needs. This includes water changes, glass cleaning, plant care, water testing filter maintenance and equipment checks.

  • Do I need to do anything between maintenance visits?

    Very little. We’ll explain any simple day to day care required such as feeding, while scheduled maintenance and the more involved work is taken care of by us.

  • What happens if a fish dies?

    Occasional livestock losses can happen even in a well maintained aquarium. If you notice anything unusual, contact us and we’ll advise you on what to do and investigate any potential underlying problem.

  • What happens if the aquarium or equipment breaks down?

    Contact us as soon as possible. As part of a managed aquarium service, we’ll help diagnose any issues and arrange repair or replacement of supplied equipment where required. Damage caused accidentally or by misuse may be chargeable.

  • What if I want to cancel my rental early?

    Our rentals are supplied on a 24 month agreement, so early termination may be subject to an early termination charge. Full details are provided in the T&C’s provided before you sign up.

  • Can I have a marine aquarium?

    Yes. Marine aquariums can be supplied through our custom aquarium rental package. Because every marine set up is different, we’ll discuss the aquarium, livestock and level of maintenance required before providing a tailored quotation.

  • Can you install the aquarium in a workplace or business?

    Yes. Our rental aquariums are available for homes and businesses, including offices, reception areas, waiting rooms and other suitable commercial spaces.

  • What happens if we move premises?

    Get in touch before your move. Depending on the new location and aquarium, we may be able to arrange the safe relocation and reinstallation of your aquarium. Additional charges may apply.